Frequently Asked Questions

An extended auto warranty is a vehicle service policy that covers a vehicle’s part failure beyond the manufacturers coverage. Having a good extended auto warranty policy can prevent high cost repair bills from any mechanical and electrical repair bills, potentially saving hundreds or thousands of dollars a year. For most cases, extended auto warranties can pay for themselves in just one repair.

The cost of your vehicle service contract depends on some unique factors, which includes the make, model, year and mileage of your vehicle. You can find out how much it costs by requesting a policy quote from our website. One of our enrollment agents will give you a call and walk you through all of the coverage options for your vehicle.

While Manufacturer's Warranties are great, it is important to understand the additional benefits of an Extended Auto Warranty. Manufacturer's coverage is used by car makers to give consumers peace of mind if the vehicle has any defects after leaving the assembly line. After the short coverage period from a Manufacturer’s limited Warranty, vehicle owners are vulnerable to unforeseen breakdowns which can cost thousands of dollars per year. Purchasing an Extended Auto Warranty, even during a manufacturer’s coverage period is very important because it ensures all repairs will be covered, while extending the life of the warranty for many years.

No, not all repairs are covered. However, to find out exactly what your policy covers, refer to the exclusions section of your policy booklet. If you have any questions about what is covered, please call us at 888-578-3711, Customer Support Specialists will be happy to help answer your questions.

DriveSmart Warranty policies are honored through any nationally authorized and licensed repair facility and can be used at any shop of your choice. As our policy is backed by industry-leading administrators that work with nationally ASE-certified repair facilities, it would be in a shops best interest to accept any consumer-direct vehicle service contract.

With a DriveSmart Warranty policy, all covered repairs are paid over the phone using a corporate credit card.

From the time your vehicle experiences a mechanical breakdown, a flat tire, or even a lockout, all you have to do is call the roadside assistance number located on your Policy ID Card. If your vehicle can't be repaired on the spot, we'll help you get it to a licensed mechanic of your choice to start the repair process.

DriveSmart focuses on enrolling through initial contact, helping to prevent the coverage of vehicles with pre-existing conditions. DriveSmart rewards initial contact enrollment with wholesale pricing that can save you up to 10% on the cost of your extended auto warranty. Our policies can be coupled with incentives such as Roadside Assistance, Trip Interruption, and Car Rental. Our 0% financing options are available for all of our initial contact enrollments.

Our policies have different start dates depending upon the plan that you choose. Some warranties take effect on the in-service date, others on the manufacturer sell date, and still others may begin on the day you purchase the plan from one of our representatives! Our sales team will help you select the coverage that is best suited to your needs.

With any DriveSmart policy, all of our customers have the right to a “30-day reviewal period” which takes place during the first 30 days after your enrollment date. Every plan sold comes with a full 30-day money-back guarantee. During this time, DriveSmart encourages our policy holders to read through the entire policy to fully understand it. If you decide for any reason that this is not the extended warranty or auto plan for you, our easy return policy will be explained not only in your packet, but by one of our helpful customer service representatives that can assist you with any questions you may have. If you have not used the policy during the reviewal period, we will happily refund your deposit and cancel your policy.

Certainly, you can contact us day and night by email at: info@mydrivesmart.com. For 24/7 emergency support such as roadside assistance is available for all policy holders. If you experience a breakdown, flat tire, dead battery or lockout please contact the toll free phone number provided on your Policy ID Card.

A Vehicle Identification Number (VIN) is a 17-digit alpha-numeric number unique to your vehicle which is typically found on the following documents; Vehicle Registration Vehicle Title, Vehicle Insurance Card, and Driver Side Dashboard.